We at Metropolitan Hotel  Sofia, managed by Treger Ltd, ID130201405, 1784 Sofia, 64, Tsarigradsko shausse  Blvd., phone +359 2 42 47 900, e-mail: info@metropolitanhotelsofia.com, are committed to protecting your privacy and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about Metropolitan Hotel Sofia’s  practices relating to the collection, use and disclosure of personal information that may be provided through your access to or usage of our website,  hotel services and related products or that may otherwise be collected by us. By staying at our hotel and using related products and services, or by visiting our website, you generally consent to the collection, usage and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Statement also explains how you can contact us if you have any questions about, want to make a change to or delete any personal information that Metropolitan Hotel Sofia may be holding about you. 

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.

Personal Information We Collect may include at least some of the following:

First name, father’s name, family name, personal ID, nationality, email address, phone number and address;

Financial and billing information (such as credit card number/expiration date and credit history);

Guests’ stay information, including arrival and departure dates, special requests, observations about your preferences for services (including room preference, amenities, or other services used).

Data we collect automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed.

Digital Video Recordings

That is the data collected through the video surveillance systems used by Metropolitan Hotel Sofia in all public areas of the property (lobby, reception, restaurant, lobby bar, fitness, corridors, staircases, entrances) for security, control and protection of public order.

How We Use Your Personal Information

When We Disclose Your Personal Information

We would not sell, license, trade or rent your personal information to or with others without your explicit consent.

We may share personal information with third parties only when a law, order, search warrant, subpoena, or court order legally requires and authorizes us to do so.

Understanding and Consent

We collect personal information only when you voluntarily provide it. Normally, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be asked for after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

We declare that the above mentioned collected personal data will be used only in case of legitimate purposes.

You may withdraw your consent any time, subject to legal or contractual restrictions and providing reasonable notice. If you wish to withdraw your consent, please contact us at info@metropolitanhotelsofia.com. We will inform you of the implications of withdrawing consent.


Our customers should be aware that some information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. The information collected in such ways is not personal information.

How We Protect Your Personal Information

We declare that we make all necessary actionsto ensure that your collected  personal data is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal data is restricted to selected employees or representatives. In addition, we apply generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal data against loss and unauthorized access.

Retention and Storage of Your Personal Information

We retain your personal data as long as necessary to fulfill the purpose(s) for which it was collected and to comply with all legal time frames. Your consent to such purposes(s) remains valid even after the termination of our mutual relationship.

Changes to this Privacy Statement

We reserve the right to modify this Privacy Statement any time without any notice. The Privacy Statement posted at any current moment on this website shall be deemed to be the Privacy Statement at that same moment.

Contacting us

If you have any questions about this privacy statement, privacy issues, or other questions about how we handle your personal data, you can contact us:

Call us: +359 2 4247900

E-mail us: info@metropolitanhotelsofia.com

Metropolitan Hotel Sofia, 1784 Sofia, 64 Tsarigradsko chousse Blvd

Dear guests,

We would like kindly to inform you that due to some renovation works the Relax centre (gym, sauna, steam bath and Jaccuzzi) will be temporarily closed.

We appologize for the caused inconvinience!

Metropolitan Team